#HappyThanksgiving!

Thanksgiving is on Thursday! Yay! It is important to reflect on your blessings not just on Thanksgiving Day but all year. I thought it would be fun to post 28 things I am thankful for. The number 28 is chosen because Thanksgiving is on the 28th day of the November this year. Before I dive into my list of blessings….check out a few Thanksgiving Day facts from WHSV.

  • The Macy’s Day Parade began in the 1920’s
  • Benjamin Franklin wanted the turkey to be the national bird of the United States
  • Turkeys have poor night vision
  • Turkey has more protein than chicken or beef

I am thankful for….

  1. My relationship with GodI am not one to push religion onto anyone as I respect other viewpoints. However, ever since attending Real Life, my life has changed for the better.
  2. My supportive familythey have stuck by my side through all of my adventures and encouraged me to keep on keepin’ on when I didn’t think I could.
  3. My incredibly awesome boyfriend, James – he inspires me to become a better person.
  4. My jobso many people are jobless and I am beyond blessed to not only have a job but a job that is in my field of study. Read more here.
  5. My awesome boss & supervisorthey support my decision to relocate due to my BF’s pilot training and support me working from home. Yes, I work from home 3 days a week. (Stay tuned to learn more in my next blog post, next month!)
  6. My college degreeIt was during this time that I really soul searched and found out who I was and tested my determination. College was a big challenge for me BUT I did it!
  7. My health insurance  –  Thanks to my employer, nothing comes out of my pay check for health insurance.
  8. My caralthough, it is not my dream car, it is dependable & it was a college graduation gift that I got to use throughout high school. 🙂
  9. My homeI live in a cottage (cabin) on a lake and it is beautiful!
  10. Food in the fridgeit is crazy to think that people struggle everyday to put food on the table. I always have a stocked fridge and I am beyond blessed for that.
  11. Clothes on my back – I am very blessed to have a closet stocked with clothes.
  12. Clean air – Although we aren’t as clean air consciences as we should be, many people live in highly polluted areas that impacts their health. 
  13. This blog….the dedication I have put towards this blog really shaped my job hunt.
  14. Stories such as the USF student who performed 22 acts of random kindness on HER birthday, instills faith in humanity.
  15. The experience of working in the hospitality industry, I have a deeper understanding of how a restaurant operates & the value of customer service.
  16. Being a part of the Katie Marchetti Foundation & teaching others the importance of wearing a seat belt! Read more here.
  17. Participating in a driving study not only was I helping to improve the roadways, I was able to focus on MY driving and became a better driver in the process.
  18. Pageantsthe experience made me feel comfortable with public speaking, stage presence and most importantly, interviewing! Read more here.
  19. My courage I was able to participate in the Red Bull Flugtag event that was so symbolic to another part of my life, it was so amazing. I will have to share with my readers the symbolism.  Read more about the event here.
  20. Computers – where would we be without them! So much hard work from many people complied the computer technology we use today. Not to forget to mention, many other people in the world don’t have a computer in their lives.
  21.  The internet – the internet has opened many doors for many people and because of that we are all evolving to a advanced technological lifestyle. 
  22. Books – and literature in general! One of my favorite courses in school would be anything literature related. All of the symbolism and other elements has always been so interesting to me. 
  23. HootSuite – thanks to HootSuite, it is SO MUCH EASIER to schedule social media postings for multiple clients during the holidays. 
  24. Tire Dealerstire dealers are primarily the accounts I work with at Upright Communications, they pay our bills!
  25. DeeDee Miller Photography – a friend from high school that has captured amazing photos. She cheers me on & helps me capture my dream! (She took the image below)
  26. Cell phones – Working in the cell phone industry was my first job, blessings for that but also for the fact that they changed the way we live.
  27. Innovators – such as Benjamin Franklin, Henry Ford, Issac Newton, to name a few ! 
  28. Polar heart rate monitor – seriously could not workout without it!

deedee

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Cingular Wireless & AT&T

Today, I want to write about a milestone in my life. My first job. Sales Representative for a Cingular Wireless Agent retail store. This position lasted throughout my Junior and Senior high school years and the beginning college years.

I began my journey with Cingular Wireless in the summer of 2006. A family friend of mine knew the owners, Albert and Armando,  looking for a sales representative. So, they brought me in for an interview and hired me on the spot. About 6 months after working at the retail store, Cingular Wireless was purchased by AT&T.

Yes, I remember the merger. Won’t forget  reassuring Cingular customers that their wireless plan has been ‘grandfathered in’ meaning their plan won’t change unless they change it. I also remember when text messages  and picture messages were sold as two different packages. Today, it is looked at as one. I won’t ever forget the customer who said, “5,000 text messages? That is way too much! Ill pick up the phone and call!” Wonder how many text messages that person is sending now… it is a must have!

Below are a few things I learned as a Cingular Wireless / AT&T Agent. 

•I will forever have the customer service number memorized!

•Customers want to be accommodated. Make time for them. I once made a customer so happy she bought me the Garth Brooks complete CD collection as a Christmas gift (we both loved Garth!). I made a difference in her life and she made an impact in mine!

•This is where I first encountered angry people. Someone who is angry at life… and their wireless bill. I quickly learned and adapted to customer resolutions!

•Mystery Shoppers were my favorite! I welcomed the pop quizzes on my performance.

•In order to activate an account, you must talk to a representative in customer care. Make them happy just by asking how their day is going.

•When activating the cell phone with a customer care representative you must read off a series of numbers. IMEI codes or SIM card codes. I learned that it is much easier and efficient to read the numbers off in a series of 3’s. 123-break-456-break-789-break

•People LOVE their rollover minutes!

•I had a customer walk in the store and say, “I want a phone with the biggest antenna!” He was pretty confused when I showed him the Trio 360 Palm Pilot. After working with him for 2 hours, I sold him a Motorola flip phone. He left with knowledge that the biggest antenna doesn’t necessarily help you get crazy service.

Photo of me during 2006 in front of the orange wall.

Photo of me in front of the famous orange wall –  2006

Heather was my mentor during this time period! She showed me the ropes of being a sales representative!

Heather was my mentor during this time period! She showed me the ropes of being a sales representative! Notice the accessories and collateral behind us?

Izzy and I decided to take a break to show off some dances moves!

Izzy and I decided to take a break to show off some dances moves!