NFL Super Bowl XLVII

Cheers, chants and a few silent cries were the sounds I heard during 47th Super Bowl. As a server at a local sports restaurant, Brick House Tavern and Tap (BH), these sounds are not foreign to me.

This was my second time working a football season and I must say the 2012-2013 season was special for me. Not because of  who was playing but because of who I was serving. During my first season, the 2011-2012 season, I met a group of people who I refer to as ‘my regulars’.

A group of friends who all share a common passion, a passion for football. Every Saturday and Sunday throughout the season they arrived at BH around 11 a.m. and usually stay until 9:30 p.m. They would cheer, chant,  and at times, shed a silent cry for their favorite team. This season, the 2012-2013 NFL football season, the relationship with my regulars grew into a friendship. We share stories and opinions, cheers and chants.

One of my regulars, Alex, wrote a nice note regarding the times we have shared together at BH.

Brick House <—- Click on the PDF to read!

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Guest Relations!

I have started to write e-mails for LFC. This gives me exposure communicating with the guest and answering any frequently asked questions. Guest relations is very important aspect of many companies and at LFC it is no different. My goal is to communicate with each inquiry in a positive way and send them to our main website, FB and Pinterest to offer more visuals of the properties.

I write each e-mail as a draft and then re-read each e-mail out loud (smiling of course to sound friendly) to make certain it flows properly. After I double check my work a LFC team member proof reads it (because mistakes can happen) before sending it off to the client.

Writing e-mails is actually a lot of fun! I feel like I wait by the computer for the response 🙂